I also ordered an XPS system from Dell (an XPS 410 with 1 terrabyte of disk plus a 500 gig MyBook) and I made sure it was as big a system as the option selections would permit. What a disaster! When I got it and tried to go through the installation process Windows and the other software they packaged together crashed and wouldn’t correctly install. It turned out after about 60 hours on the phone with Dell and countless more hours that I spent troubleshooting (I am a developer) that the MacAfee antivirus system would not work with Vista and that you had to get another version. I finally had to install a clean version of windows Vista myself and then install only the programs I knew to work which resulted FINALLY in a workable system. The MyBook that they sold me just crashed and when I talked to Dell about it (I had bought the extended warranty with the machine) they tell me that the warranty doesn’t cover 3rd party equipment.
I am right there with you in saying that Dell should not be considered as a trustworthy source of computer systems.
As for the overall lack of support from Dell, I have two thoughts.
1. Good golly man, let them know you are a famous computer writer! Send them links to some of your books and articles. Remind them that you **review computers for a living** (at least used to, no need to confuse them w/ the details), and Dell is likely to get a poor review.
2. If you charged the purchase on a credit card, screw Dell, call the credit card company, and cancel the order. Just tell your credit card company Dell never delivered. Of course, now Dell claims to have shipped. So might be too late for that.
I have recently ordered a souped up XPS720 with SLI 8800’s and a stack of optionals.
My order status went from 7 days, to an email the day after i ordered saying its now gonna be 5 weeks (even though the website still gives a delivery date on day7?). No explanation given - that would have been nice.
reading your experiences, I’m now assuming brace position and anticipating the worst…]]>
I have a new Dell M1730 Laptop on order and its “In Production” with an external drive. Lets see if they can get it right! (Crosses Fingers)]]>