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Comments on: Dude, Where’s My Dell: Day 73 http://davejoh.com/?p=38 Dave Johnson's web site. No, not that Dave Johnson. The other one. No, not that one either. Oh, never mind. Sat, 23 Sep 2017 07:34:00 +0000 http://wordpress.org/?v=2.1 By: Don Doss http://davejoh.com/?p=38#comment-7063 Don Doss Tue, 01 Jan 2008 17:04:39 +0000 http://davejoh.com/?p=38#comment-7063 Hey Dave, I also ordered an XPS system from Dell (an XPS 410 with 1 terrabyte of disk plus a 500 gig MyBook) and I made sure it was as big a system as the option selections would permit. What a disaster! When I got it and tried to go through the installation process Windows and the other software they packaged together crashed and wouldn't correctly install. It turned out after about 60 hours on the phone with Dell and countless more hours that I spent troubleshooting (I am a developer) that the MacAfee antivirus system would not work with Vista and that you had to get another version. I finally had to install a clean version of windows Vista myself and then install only the programs I knew to work which resulted FINALLY in a workable system. The MyBook that they sold me just crashed and when I talked to Dell about it (I had bought the extended warranty with the machine) they tell me that the warranty doesn't cover 3rd party equipment. I am right there with you in saying that Dell should not be considered as a trustworthy source of computer systems. Cheers....Don Doss Hey Dave,

I also ordered an XPS system from Dell (an XPS 410 with 1 terrabyte of disk plus a 500 gig MyBook) and I made sure it was as big a system as the option selections would permit. What a disaster! When I got it and tried to go through the installation process Windows and the other software they packaged together crashed and wouldn’t correctly install. It turned out after about 60 hours on the phone with Dell and countless more hours that I spent troubleshooting (I am a developer) that the MacAfee antivirus system would not work with Vista and that you had to get another version. I finally had to install a clean version of windows Vista myself and then install only the programs I knew to work which resulted FINALLY in a workable system. The MyBook that they sold me just crashed and when I talked to Dell about it (I had bought the extended warranty with the machine) they tell me that the warranty doesn’t cover 3rd party equipment.

I am right there with you in saying that Dell should not be considered as a trustworthy source of computer systems.

Cheers….Don Doss

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By: Mark http://davejoh.com/?p=38#comment-7093 Mark Wed, 02 Jan 2008 21:13:54 +0000 http://davejoh.com/?p=38#comment-7093 That's really rich. I can feel your angusih as I read this. I hope they give you the computer for free when this is all done -- or throw in a free monitor or something. You probably won't even get an apology. That’s really rich. I can feel your angusih as I read this. I hope they give you the computer for free when this is all done — or throw in a free monitor or something. You probably won’t even get an apology.

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By: Kevin Mukhar http://davejoh.com/?p=38#comment-7208 Kevin Mukhar Wed, 09 Jan 2008 22:58:37 +0000 http://davejoh.com/?p=38#comment-7208 Dude, when Jan 10 comes and goes, if you're still having problems, try an executive email carpet bomb: http://consumerist.com/consumer/complaint-letters/how-to-launch-an-executive-email-carpet-bomb-259713.php http://consumerist.com/consumer/executive-customer-service/email-addresses-for-19-dell-executives-321353.php Dude, when Jan 10 comes and goes, if you’re still having problems, try an executive email carpet bomb:

http://consumerist.com/consumer/complaint-letters/how-to-launch-an-executive-email-carpet-bomb-259713.php

http://consumerist.com/consumer/executive-customer-service/email-addresses-for-19-dell-executives-321353.php

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By: Kevin Mukhar http://davejoh.com/?p=38#comment-7209 Kevin Mukhar Wed, 09 Jan 2008 23:02:45 +0000 http://davejoh.com/?p=38#comment-7209 Or if you still want to deal with Customer Service, you could try these techniques: http://consumerist.com/341815/how-to-mind-control-customer-service-reps Or if you still want to deal with Customer Service, you could try these techniques: http://consumerist.com/341815/how-to-mind-control-customer-service-reps

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By: Spink http://davejoh.com/?p=38#comment-7316 Spink Mon, 14 Jan 2008 00:57:01 +0000 http://davejoh.com/?p=38#comment-7316 Wow! That's awful! When I ordered my computer from Dell about spring 2006, it arrived w/ no problems whatsoever, works great! 'Course I didn't order cutting edge, I ordered middle of the Dell range. MacAfee, OTOH, stinks. Might it be the cause of some of your problems? As for the overall lack of support from Dell, I have two thoughts. 1. Good golly man, let them know you are a famous computer writer! Send them links to some of your books and articles. Remind them that you **review computers for a living** (at least used to, no need to confuse them w/ the details), and Dell is likely to get a poor review. 2. If you charged the purchase on a credit card, screw Dell, call the credit card company, and cancel the order. Just tell your credit card company Dell never delivered. Of course, now Dell claims to have shipped. So might be too late for that. Good luck! Wow! That’s awful!
When I ordered my computer from Dell about spring 2006, it arrived w/ no problems whatsoever, works great! ‘Course I didn’t order cutting edge, I ordered middle of the Dell range.
MacAfee, OTOH, stinks. Might it be the cause of some of your problems?

As for the overall lack of support from Dell, I have two thoughts.
1. Good golly man, let them know you are a famous computer writer! Send them links to some of your books and articles. Remind them that you **review computers for a living** (at least used to, no need to confuse them w/ the details), and Dell is likely to get a poor review.
2. If you charged the purchase on a credit card, screw Dell, call the credit card company, and cancel the order. Just tell your credit card company Dell never delivered. Of course, now Dell claims to have shipped. So might be too late for that.

Good luck!

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By: Jessica http://davejoh.com/?p=38#comment-7545 Jessica Mon, 28 Jan 2008 18:15:57 +0000 http://davejoh.com/?p=38#comment-7545 Ahhhh memories. I had a similar bad experience with Dell which results in me refusing to buy from them again and cursing their name when I hear it (my boyfriend has a Dell so it happens often) I won't explain the whole story but the last straw was when I finally received my notebook, I only had half of the cord. After spending about 2 hours on the phone with customer service, just regarding this incident, and explaining over and over and over again which part of the cord I needed, I received the part of the cord that they had already sent to me. But believe me, there were several cancelations and re-orders and hours on the phone with custome service. Needless to say, I'm very happy with my HP and their customer service is great and employed by people who actually speak english. Ahhhh memories. I had a similar bad experience with Dell which results in me refusing to buy from them again and cursing their name when I hear it (my boyfriend has a Dell so it happens often) I won’t explain the whole story but the last straw was when I finally received my notebook, I only had half of the cord. After spending about 2 hours on the phone with customer service, just regarding this incident, and explaining over and over and over again which part of the cord I needed, I received the part of the cord that they had already sent to me. But believe me, there were several cancelations and re-orders and hours on the phone with custome service. Needless to say, I’m very happy with my HP and their customer service is great and employed by people who actually speak english.

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By: scar http://davejoh.com/?p=38#comment-8108 scar Fri, 22 Feb 2008 03:26:07 +0000 http://davejoh.com/?p=38#comment-8108 OMG! suddenly i have goosbumps and beads of cold sweat run down my spine... I have recently ordered a souped up XPS720 with SLI 8800's and a stack of optionals. My order status went from 7 days, to an email the day after i ordered saying its now gonna be 5 weeks (even though the website still gives a delivery date on day7?). No explanation given - that would have been nice. reading your experiences, I'm now assuming brace position and anticipating the worst... OMG!
suddenly i have goosbumps and beads of cold sweat run down my spine…

I have recently ordered a souped up XPS720 with SLI 8800’s and a stack of optionals.

My order status went from 7 days, to an email the day after i ordered saying its now gonna be 5 weeks (even though the website still gives a delivery date on day7?). No explanation given - that would have been nice.

reading your experiences, I’m now assuming brace position and anticipating the worst…

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By: Armysniper89 http://davejoh.com/?p=38#comment-10676 Armysniper89 Tue, 24 Jun 2008 21:46:00 +0000 http://davejoh.com/?p=38#comment-10676 Wow. I had a similar problem with a machine order. I ordered an XPS 420 and got it home and it worked like a CHARM. Then I told my friend Marc to order it. He did and used their credit! He ordered a machine and it came without the video expansion port he ordered and came with the wrong video card. We called Dell and after 6 hours got them to realize it was ordered wrong. We had a new video card sent out but the expansion port was not available. Then we find out there is problems with the way it was configured and the audio board (turns out actually it was not a bug but screw em let them send a new machine with the new expansion port). Long story shor, 2 days later they finally send a new machine cancel his and send it back. Took talking to someone in the States to get it squared away. I loved Dell for the longest time and NEVER had problems with them MYSELF. But this scared me. They seriously need to go the wave of companies in the country like Apple and bring their support back into the United States. India can't cut it anymore. I have a new Dell M1730 Laptop on order and its "In Production" with an external drive. Lets see if they can get it right! (Crosses Fingers) Wow. I had a similar problem with a machine order. I ordered an XPS 420 and got it home and it worked like a CHARM. Then I told my friend Marc to order it. He did and used their credit! He ordered a machine and it came without the video expansion port he ordered and came with the wrong video card. We called Dell and after 6 hours got them to realize it was ordered wrong. We had a new video card sent out but the expansion port was not available. Then we find out there is problems with the way it was configured and the audio board (turns out actually it was not a bug but screw em let them send a new machine with the new expansion port). Long story shor, 2 days later they finally send a new machine cancel his and send it back. Took talking to someone in the States to get it squared away. I loved Dell for the longest time and NEVER had problems with them MYSELF. But this scared me. They seriously need to go the wave of companies in the country like Apple and bring their support back into the United States. India can’t cut it anymore.

I have a new Dell M1730 Laptop on order and its “In Production” with an external drive. Lets see if they can get it right! (Crosses Fingers)

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